Shipping & Returns

Shipping Policy

Which are the locations that you deliver to?

We deliver to all major cities and towns covered by Indian postal service

When will my order get delivered? 

We provide 3 to 5 days delivery in over 500 cities in India. 

How soon do you dispatch an order? 

We stock most products that we sell which enable us to ship your order within 48 - 72 hours of placing the order. You will be notified by SMS and Email once the item is shipped along with the courier tracking link. In some cases, it may take 3 - 5 working days depending on item availability. Some products which are unavailable that need production, may take longer to dispatch. We will intimate you in such cases.

Which courier do you use to deliver?

Our primary courier partners are Indian Postal service

How much do you charge for delivery?

We provide free delivery anywhere in India for orders Rs 2000 or more. For orders, till Rs 1999 we charge a flat shipping fee of Rs 150 for delivery anywhere in India. Few products that are large or very heavy, separate Packing & Handling charges will be applicable. Such charge, if any, will be displayed on the respective product page.

Do you provide Cash on Delivery.

Currently, we do not provide COD service 

How can I track my order?

You will be notified through an email and SMS once your order is shipped containing the courier tracking details. For queries, you can contact our customer support team.

How do I know if my order is confirmed?

You will receive an email and an SMS for all successful orders.

What should I do if the carton is damaged or tampered at the time of taking the delivery?

We request you not to accept delivery of parcels where the carton is damaged, tampered or the brown-tape seal is open. Please take a photo of the parcel before refusing and email it to us on sohamdivinestore@gmail.com

My bank account is debited but order status on the Soham Divine Store is showing as Pending?

This happens in case the connection between our website and the payment gateway is broken due to issues like the slow internet. In case your bank account is debited but order status on our website is showing as Pending, do not worry as we receive a confirmation for all successful payments from our payment gateway the next day. On receipt of such confirmation, your order status will be updated to Confirmed.

How do I place bulk orders?

You can send in your inquiries about bulk orders to sohamdivinestore@gmail.com

I don’t want the package to carry an invoice/amount as it is a gift.

Invoices are mandatory to be put along with the parcel due to Government regulations. 

Do you provide Gift wrapping?

Currently, we do not provide gift wrapping 
Do you ship outside India?

We currently ship in India only for online shoppers. If you want delivery outside India, please contact us through email sohamdivinestore@gmail.com.

Return & Exchange Policy

SDS-Return Policy

Replacements in the following circumstances:

 

Genuine defect or damage in the product received

Genuine sizing issues, only for unused garments with tags. Please refer to the size chart on the product page to ascertain if the garment is of the right size before buying.

In case the wrong item has been shipped to you

No replacement will be given in the following cases: 

In case of minor design and color variations. With handcrafted/handloom products there will always be some variation between products.

Products returned in a used or damaged condition 

If the customer changes his / her mind after purchasing or on receipt of the product

If the product is returned without written confirmation from us via email

1) What to do in case the package is damaged?

In case the package appears damaged, crushed, wet, or leaked from the outside please do not accept the package from the delivery person. It is probably damage-in-transit and should be not accepted by the courier company. However, if you discover the damage once you open the parcel, please report the damage to us within 48 hours of the delivery of the product through email (sohamdivinestore@gmail.com) describing the damage as mentioned below along with images of the parcel. 

2) What is the replacement process?

Step 1: All eligible replacement requests need to be notified to us by email to sohamdivinestore@gmail.com within 48 hours of the delivery of the product. Please mention the following information in the email: 

    •  Order Number

    •  Your email ID registered with us

    •  Name of the damaged product and quantity damaged

    •  Description of the issue

    •  Clear photos of the package and the damaged products 

Step 2: We will review your replacement request and confirm if the request is approved on email in 48 hours

Step 3: If a replacement is approved, you need to send the product back through our courier partner

Step 4: After the receipt of your parcel, we will verify the products and authorize it for replacement within 3 days if the products are found to be in proper condition. 

Step 5: Once approved, we will ship the replacement product in 48 hours. In case the replacement product is not available in stock, we may contact you to choose a different product or refund the purchase cost to you. The refund process will take 7-10 working days. 

3) Where do I mail the returns?

The product should be sent to our Soham Divine Store warehouse, The address of the warehouse will be mentioned in the replacement confirmation email

4) When will I receive a replacement?

 Replacement product will be shipped within 48 hours of the receipt of the original item, subject to the following conditions: 

   • The products should be unused, unsoiled, and unwashed. In the case of Rudraksha, it should not be conditioned.

   • The products should have the original tags and should be in the original packaging.

 Any returned item received by us that does not meet the above-mentioned conditions would not be accepted. No replacement will be provided for such products. 

5) Can I choose a different product in exchange?

No, you can't choose a different product in exchange. 

6) How much time does it take to issue a refund?

The refund process will take 7-10 working days from the receipt of the returned goods.

7) How is the refund made?

A refund will be sent to the same card/bank account from which the payment was made. In case it is not possible for our Payment Gateway to send the refund to the same card/bank account due to the expiry of the refund window, we will request you to provide an image of a canceled cheque using which we will send the refund money through online fund transfer.  

8) Can I modify or cancel my order?

No, you can't modify or cancel an order once placed successfully on the website.

Join our Newsletter

Copyright Soham Divine Store (R) 2020

0